PRIVACY POLICY
How we collect, use and store your personal information.
This policy is not finalised. It is scaffolding pending review by LCMB Group. Do not treat the sections below as a binding statement of practice until they have been completed and approved.
What we collect
When you submit an enquiry we collect your name, phone number, email address, suburb and whatever you write in the message field. We collect this so we can respond to your enquiry and quote the work.
How we use it
To respond to your enquiry, to quote and carry out work, and to contact you about that work. [PLACEHOLDER]: confirm whether enquiry details are ever used for marketing or added to a mailing list. If they are, the policy must say so and an opt-in is required.
Who we share it with
[PLACEHOLDER]: list any third party that receives customer data, the form/email provider, any CRM or job-management software, and any finance provider involved in a quote. Each one must be named.
How long we keep it
[PLACEHOLDER]: state a retention period. Note that electrical certificates of compliance carry their own statutory retention requirements which will override any shorter period stated here.
Cookies and analytics
This site sets no tracking cookies and runs no analytics as built. [PLACEHOLDER]: if analytics or a tracking pixel is added later, this section must be updated before it goes live.
Accessing or correcting your information
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email office@lcmbgroup.com.au or call 0483 927 024.
Complaints
If you are not satisfied with how we have handled your information, contact us using the details above. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.